Marquise Hidden Halo & Pave Moissanite Engagement Ring

To ensure your jewellery remains as beautiful as the day you received it, proper care and regular maintenance are essential. This guide offers tailored advice for each material

Gold Care

Solid gold is durable but can scratch over time. Keep it away from chemicals, lotions, cleaning products, and chlorine, which can cause oxidation and brittleness. Always remove jewellery before swimming, exercising, or manual tasks, including household chores. Store pieces in a soft-lined box, separated from other jewellery, especially diamonds. The rhodium plating on white gold wears away over time; minimise polishing to slow this process. Check regularly for damage and service annually, including rhodium plating when the warmer metal begins to show.

Platinum

Platinum is a dense, durable metal but can develop a natural patina over time. Keep platinum away from chemicals, lotions, cleaning products, and chlorine, which can cause oxidation and scratching.  Always remove platinum jewellery before exercising, or doing manual tasks, including household chores. While resilient, platinum can scratch more easily than gold, so store it separately to avoid abrasion, including from diamonds.

Diamonds

Diamonds are the hardest natural material, but are not indestructible. They can still chip or break if struck with force, particularly on edges or points. Protect your diamonds from knocks by being mindful of how you wear your rings or other pieces. Store jewellery individually in its original packaging to avoid contact and scratching with other diamonds.

Gemstones

Gemstones, including sapphires, are durable but still require care. Pearls especially are delicate and require particularly special care. Avoid exposure to harsh chemicals, lotions, and cleaning products. Remove pearl and gemstone jewellery before swimming, exercising, or doing household chores to prevent scratches. Clean only with a soft cloth, or gentle soap and water. Most gemstones and all pearls are unsuitable for an ultrasonic cleaner.

Chains

Store in a soft-lined box, separated from other jewellery to minimise tangling and avoid bends, dents, or kinks. Clean with a soft cloth and regularly check for damage. Note that white gold chains may require regular rhodium plating.

Read our Care Guides

Shipping Policy

We strive to deliver Bianca Chiara products as swiftly as possible. Here’s what you can expect:

• Custom Jewelry Manufacturing: Each custom jewelry piece takes approximately 3-4 business weeks to create. Once manufacturing is complete, we will seek your confirmation before shipping.
• Shipping and Delivery: After shipping, orders typically arrive within 5 to 9 business days. Please be aware that Bianca Chiara is not responsible for delays caused by severe weather or other unforeseen conditions. We do not ship to PO boxes. If the customer changes the delivery address with the shipping company while the parcel is in transit, the customer will be responsible for any resulting delivery delays.
• Free Delivery: We offer free delivery to your address. Note that the customer is responsible for any duties or taxes imposed by local authorities.
• Product Changes: If the customer wishes to make any changes to the product before shipment, the manufacturing time will restart from day one.
• Delivery Assurance:  While we offer guaranteed delivery and prioritize creating your ring on an urgent basis, please note that any delays caused by the shipping company are beyond our control and we are are not responsible for this situation. We appreciate your understanding in such situations.

Order Tracking:

• Customer Service: Contact our customer service team at support@biancachiara.com for assistance with order tracking.

Thank you for choosing Bianca Chiara!