At Bianca Chiara, every piece is made to order with care and attention to detail.
We understand that choosing fine jewelry is a meaningful decision, especially when you're shopping online.
Our goal is to make your experience clear, comfortable, and worry-free from the moment you place your order.
That's why we've created straightforward return, exchange, cancellation, and resizing guidelines.
If you ever have a question about your order or aren't sure about a policy, our support team is always here to help.
We're here for you before, during, and after your purchase.

Cancellation

Orders can be cancelled within 24 hours of placing the order. After 24 hours, production may have started and a 20% cancellation fee may apply.

30-Day Returns

Eligible items can be returned within 30 days of delivery.

To qualify, the jewelry must be:

• Unworn and in original condition
• Free from damage or alterations
• Returned with original packaging and tags
• Accompanied by your order number or proof of purchase

Made-to-Order Restocking Fees

Because each piece is made specifically to your selected size, diamond, metal, and design:

• Moissanite Jewelry: 20% restocking fee
• Lab-Grown Diamond Jewelry: 30% restocking fee

These fees cover the cost of inspecting, cleaning, restoring, and preparing the piece for resale.

Non-Returnable Items

The following cannot be returned unless they arrive damaged or defective:

• Custom or personalized jewelry
• Made-to-order eternity bands
• Jewelry that has been altered or physically damaged after delivery

Exchanges

Eligible rings can be exchanged once within 30 days of delivery.

A 20% exchange fee applies. The remaining value will be applied toward your replacement piece.

Any difference in the price of the new piece will be charged or credited as applicable. Pricing may vary based on current diamond and precious-metal prices.

Damaged or Incorrect Orders

Please inspect your jewelry when it arrives.

If your order arrives damaged, defective, or incorrect, contact us at support@biancachiara.com as soon as possible with your order number and photos. We'll review the issue and help make it right.

Resizing

Eligible rings can generally be resized by up to one full ring size.

Some designs, including full eternity bands, cannot be resized. In these cases, we may recommend an exchange or re-crafting in the correct size.

Customers are responsible for applicable shipping costs. International customers are also responsible for applicable customs duties and taxes.

Repairs

For repair assistance, contact support@biancachiara.com.

Every piece is inspected when received, and we document the condition and required work.

Our typical repair timeframe is 2–3 weeks after receiving the jewelry.

Repairs covered under our warranty are handled according to our Lifetime Warranty terms.

Return Shipping

Please contact us before sending your jewelry back.

Customers are responsible for return shipping unless the item was received damaged, defective, or incorrect.

We recommend using an insured and trackable shipping service. Bianca Chiara is not responsible for items lost during return shipping.

Refunds

Once we receive and inspect your return, we'll notify you whether it has been approved.

Approved refunds are issued to the original payment method, less any applicable fees.

Your bank or payment provider may require additional time to process the refund.

Need Help?

Questions about your ring, diamond, size, return, or exchange? Our support team is always here to help. support@biancachiara.com